Refund policy

Refund Policy - YouDo Artisan

At YouDo Artisan, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a straightforward refund policy to help you resolve the issue as quickly as possible.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • Damaged or Defective Products: If the product you receive is damaged, defective, or not as described, we will offer you a full refund or replacement.

  • Incorrect Items: If you receive an item different from what you ordered, please contact us immediately, and we will arrange a return or exchange.

  • Change of Mind: If you change your mind about a product, we offer refunds for unused and unopened items returned within 30 days of purchase. The item must be in its original condition and packaging.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to us at info@youdoartisan.com or via our Live Chat.

  2. Provide Order Details: Include your order number, the item(s) you wish to return, and a brief explanation of the issue (e.g., damaged, wrong item, etc.).

  3. Return the Product: After we approve your refund request, we will provide instructions for returning the product. Please ensure the item is in its original condition and packaging.

3. Refund Process

Once we receive the returned product and confirm it meets the eligibility criteria:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card or PayPal, the refund will be processed to that same account.

  • Processing Time: Please allow up to 7-10 business days for the refund to be processed once the return is received. The exact time may vary depending on your payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or Personalized Products: Custom-made products that were specifically tailored to your order are non-refundable.

  • Used or Opened Products: Products that have been used or opened are not eligible for a refund unless they are defective.

5. Shipping Fees

Shipping fees are non-refundable. If your order qualified for free shipping, the shipping cost will be deducted from your refund amount if you return the item.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as a return. We will process your exchange as soon as we receive the returned item and confirm it’s eligible.

7. Contact Information

If you have any questions about our refund policy or need assistance with your return or refund, feel free to reach out to us:

8. Changes to the Refund Policy

We may update this refund policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the bottom. Please review this policy regularly for any changes.

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